Has anyone else received an email from Dell about a data breach? I’ve gotten three messages just today. What’s going on?

Dell Technologies takes the privacy and confidentiality of your information seriously. We are currently investigating an incident involving a Dell portal, which contains a database with limited types of customer information related to purchases from Dell. We believe there is not a significant risk to our customers given the type of information involved. 

What data was accessed?
At this time, our investigation indicates limited types of customer information was accessed, including:

  • Name
  • Physical address
  • Dell hardware and order information, including service tag, item description, date of order and related warranty information


The information involved does not include financial or payment information, email address, telephone number or any highly sensitive customer information. 

**What is Dell doing? **
Upon identifying the incident, we promptly implemented our incident response procedures, began investigating, took steps to contain the incident and notified law enforcement. We have also engaged a third-party forensics firm to investigate this incident. We will continue to monitor the situation. 

**What can I do? **
Our investigation indicates your information was accessed during this incident, but we do not believe there is significant risk given the limited information impacted. However, you should always keep in mind these tips to help avoid tech support phone scams. If you notice any suspicious activity related to your Dell accounts or purchases, please immediately report concerns to security@dell.com.

  • @conorab@lemmy.conorab.com
    13•11 days ago

    I wish we had something like temporary/alias e-mail addresses for physical addresses. So you go to ship something, you provide a shipping alias which the shipping company then derives the true address from and ships the item. The moment the true address is revealed, the alias expires and can no longer be used. This way only the shipping company gets to know your real address and that is ideally discarded once the order has been completed. So forward shipping without the extra step.

    • ultratiem
      2•9 days ago

      Wouldn’t be that much work to create codes for shippers to give out. It’s basically how tracking works. But in this case, they give the seller a code. When that code is scanned in, the shipper pulls up the associated address, and delivers it. Only the shipping place would ever know your details.

      Honestly sounds like terrific b to b software to develop. Create a universal standard and we all move to not exposing our name and number and address to random strangers who do god knows what with it.

      • @conorab@lemmy.conorab.com
        1•7 days ago

        If sellers can prove that they never touch a customers home address they’re less exposed to data breaches which might look good on for insurance companies.

        Honestly, this sounds it something a shipping company could provide. When you go to use Paypal for example, you get redirected to their site, put in your details and they complete the transaction without the seller knowing your financial data. The same could be done with shipping.

      • @conorab@lemmy.conorab.com
        5•11 days ago

        My preference would be for WHOIS data to be private unless the owner wants to reveal who they are. I do think it makes sense to require the owner to provide that information to the registrar so it can be obtained by the courts if needed.

  • @mxcory@lemmy.blahaj.zoneEnglish
    4•10 days ago

    Dell sure is slow, scammer had my number and service tag for a tablet I had. This was more than 5 years ago, they have been leaky for a while.

    But then again this was the same company that replaced a motherboard instead of the digitizer that had a large dead spot.