Update: 7-30-23
Added images to an album at imgur with proof showing the bill has the correct website written three times on the bill. Also, showing the address to both locations (As each other claim the other does not exist), and google maps showing Centura locations.
Update: 7-31-23
Like the energizer bunny, the stupid at this company keeps going and going and going and going.
Difficult getting a real human, so try to setup an automated payment via the automated system. Well, not my first time with this company, so don’t trust them at all. Call back to verify, go through hoops and hurdles to get a real person. Nope, I only made a payment, ok, let me setup a payment plan. Ok, do you want to remove the payment you setup as that will not be added to your payment plan? What? Instead of paying x, you’ll be paying x+y…Yeah, let’s cancel that. Ok, set up the payment plan. Can I make the payment still? That wouldn’t work because of how the payment plan is set up.
Seriously? Is that really that difficult for the programmers to write for your systems?
I tell you, dealing with this company does make me feel a little better. For, even how addled I have gotten, I feel like if they can run a major business, so can I, 🤣
End Update
I don’t know a good spot to put this, but maybe this would be a good spot to just vent…It adds to the mental strain that’s just absolutely bonkers…Plus, might be something for people to think about if they happen to go to the same hospital business a city over. Just 45 minutes away. Shown as an affiliate of the same business on their own website. 😶
Anyway, I saw a doctor a year ago, got x-rays and had an EKG. Fine. Will get a bill…Fine.
Got a bill in January, 6 months after from Centura…In Ohio…Not Colorado…What?
The statement says to send a payment or log in to their website. I log into their website, enter the account number…Nada…I do it again…Nada…Again, and again, and again…Nothing. So I call the number on the website (as I trust that over some odd bill from an address that I’ve never seen from this company before). The representative had no knowledge of it. The account didn’t exist.
I even checked mycentura account, and I owe nothing…What? What? What?
Well, just yesterday I got a call from this questionable Centura company…finally…And guess what? They don’t understand what I’m talking about…It’s never been that way…I would never pay to Centura in Denver. Their billing offices are in Cincinnati. How the heck can there be two completely separate entities of the same bloody business?
Holy fuck!
Sorry for the cursing, but unfortunately, this warrants it. It’s just so idiotic.
End rant.
[2nd attempt to post this. Removed some curse words and the h word as maybe the filters are a bit wonky or purposefully overly sensitive].
That is really scucky. Did they maybe sell the debt to this other company? I can see how this is all really hard to deal with.
Most likely. Would explain why they stated I had to pay the full amount, but would accept a deduction (Which was still half the cost on top of the original bill), if I paid right then and there…Which by my dumb luck, I had just made enough to pay it off and have enough left over to try and get some stuff to try and make a little more money…But nope. Had to spend it all on that.
I wouldn’t be at all surprised if the Hospitals used a simple billing firm so people could pay one bill, over multiple bills, a lot less hassle and trouble would crop up, and they wouldn’t have such a great need of bill collecting services (I mean, they’d still need them, of course, but not so extensively). Nor waste so much of people’s and their own time.
The hospital I worked at would send patient’s bills to a different company for collection, after a certain amount of time had passed without full payment or the patient applying for financial assistance through the hospital, and at that point it would be combined into one bill. It should still be accurate as far as what you still owe to them and what you’ve already paid off. Does this hospital have a financial assistance program? You could possibly get help with your bills.
I did get financial aid, but I still had 3 bills. So I paid off the smaller two bills in two or three months (imaging and the doctor, about $300 or more, paying with the allowance I get from my spouse), then the third I paid what I paid on those two bills per month. I had paid about $120 before it got sent to collections, and the $400 I still owed jumped up to $750 if I paid it off (which I just got lucky and had enough money to pay it off), and would have had to pay about $900 if I would have still been broke.