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The original was posted on /r/ubiquiti by /u/badassitguy on 2023-08-20 19:16:42+00:00.

I have a client that I installed a unifi wifi setup for - has a AP6-LR, and AP-PRO. Sitting right next to the AP6-LR, his phone and laptop get disconnected about 5 times an hour. Can’t get any other devices to stay connected either. He is out in the middle of nowhere and uses starlink for the internet, so no neighbors causing channel issues. The other day I saw an error that something Ubiquiti didn’t recognize was repeating the wifi names, but the mac addresses were unknown when looking them up. I’ve tried the following:

• Changed the SSID

• Turned off 5 ghz and only done 2.4

• Turned off 2.4 ghz and only done 5

• Tried different devices

• Changed the power on the radios from high to medium, never in auto

• Tried channel 1, 6, and 11 for 2.4, auto for 5ghz when its been on

• Done a channel scan and nothing in the area is using any of the channels

I’m about to the point to give this guy his money back for the setup, as I’ve never had any problems like this before with UniFi. The starlink wifi wasn’t broadcasting far enough so thats why we did 2 wifi units.

Any ideas or things to try?

Edit: All AP’s are on the most recent software update for their model, and using the POE adapters that came with the devices.