• ArbitraryValue@sh.itjust.worksEnglish
    432·
    10 months ago

    I don’t buy into the claim that quantifying performance is bad for employees. It prevents low-performers from free-riding on the productivity of high-performers.

    • Cheradenine@sh.itjust.worksEnglish
      23·
      10 months ago

      You are not taking into account that someone who sells fewer cups may be better at customer retention through personalized service. Unless this is at an airport or something where service doesn’t matter, it’s a pile of Elon.

      ‘John is kind of an ass and he messes up orders sometimes but, he’s really fast. Joan is a bit slow, but she cares and it’s always right’.

      This is a shit metric and I would not patronize a place like this.

      • ArbitraryValue@sh.itjust.worksEnglish
        25·
        10 months ago

        That’s a good point, although I presume the same technology could be used to monitor customers and collect statistics about whether the identity of the server affects the probability that a customer will return.

        Metrics can be dangerous because if people are rewarded according to a metric, they’ll work to maximize their score, which might not be what the actual purpose of their job is. However, I don’t think that’s a reason to assume that metrics are worse than no metrics.

        • Cheradenine@sh.itjust.worksEnglish
          4·
          10 months ago

          I see what you are saying but I would rather have good managers who know what is best for both the customers and employees.

          As a potential customer I also have big issues with the privacy aspects of this.

          • ArbitraryValue@sh.itjust.worksEnglish
            11·
            10 months ago

            Good managers are themselves a limited resource - I suspect that quite soon, the sort of manager who’s better than a state-of-the-art AI system will be too valuable to assign to a coffee shop.

            I figure that they already track all the customers who pay with a credit card.