And last year they were all saying some variation on “don’t worry, AI is not going to cost anyone their jobs.”
Key take away for anyone is to never trust what an executive is saying. Much like a politician, if their lips are moving they are probably lying.
Some of the autoststems are dead ends too that hang up on you. When i run into those I’ve started just telling them I have a billing issue or that I need to purchase some additional product from them. The phone system will push you to a person really fast if they believe you’re buying something. Then the sales person can transfer you to the department you want to talk to rather than trying to navigate the maze of dead ends in some systems.