• FireRetardant@lemmy.world
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    11 months ago

    A few year ago my bank switched their ATMs to a new model able to accept cash without an envelope. The problem I have is it rejects any bill that has even the slightliest little fold or bend in it, meaning any cash that has been in a wallet or ever folded often gets rejected. Instead of depositing cash in the ATM and having to try 3-5 deposits to get all the cash to stay in, I go to the teller if the bank is open.

    Every god damn time the teller makes some remark about “you know you could just use the ATM” and i have to resist my blood boiling. I’ve tried to use the ATM, it fucking sucks. Invest in better tech or accept I’ll waste employee time.

    • TexasDrunk@lemmy.world
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      11 months ago

      Don’t resist. Let them know how you feel. That both stops the smarmy remarks and makes it more likely someone will look into it.

      • deweydecibel@lemmy.world
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        11 months ago

        Exactly this.

        It’s possible the cash deposit isn’t being used by enough people so they aren’t being informed it isn’t working often enough to actually do anything about it. It could be some simple malfunction, and a maintenance call to the manufacturer could fix the issue in minutes.

        Happens a lot in work places, and in tech spaces in general. People don’t want to “raise a fuss” or be labeled “complainers”, so they don’t speak up.

        Always speak up. Don’t assume they’re aware of your concerns. Feedback is important, don’t withhold it.

        I’ve seen this happen countless times. Some printer or whatever in the office hasn’t been working properly for years, but they just got used to putting up with it and never put a ticket into IT. Then I eventually find and out 20 minutes was all it took to fix it.

    • toasteecup@lemmy.world
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      11 months ago

      Since you didn’t mention it, I’m curious if you’ve tried the smoothing trick. This is where you take the bill from both sides and gently but firmly slide it along a corner edge.

      If you have any it doesn’t, then I’m sorry. I wanted to see if I could help. I had to deal with really picky vending machines back in the day which is how I learned that trick.

      • FireRetardant@lemmy.world
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        11 months ago

        Thanks for the tip, I’ve had some success with it before. I’m in Canada and our money is made of plastic, it tends to have a really good “memory” once it gets folded. I swear the machines even reject pristine bills as well.

        • toasteecup@lemmy.world
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          11 months ago

          Ahhh gotcha, I’m down in the states with paper based cash. I actually didn’t know Canada’s was plastic. Ugh those machines though they sound like the worst. Hopefully they improve soon

          • deweydecibel@lemmy.world
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            11 months ago

            It might be that the machine they’re using is one bought from a manufacturer in the states, and the readers are better at reading paper bills than plastic ones.

            Also the machine might just need serviced.

        • Apathy Tree@lemmy.dbzer0.com
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          11 months ago

          Our machines (like vending and coin exchange) often reject bills that are too new and crisp, as well as too old and uncrisp.

          There’s a sweet spot with tech, and that needs to stop being the case.

          • FireRetardant@lemmy.world
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            11 months ago

            It feels like this basic thing should have been caught in testing before the machines even got mass produced. Like the guys building it probably had access to various bills to test with.

            • Apathy Tree@lemmy.dbzer0.com
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              11 months ago

              Bank bill counters can manage it with both speed and precision, and have been able to do so for a very long time. This is more of a problem with costs than possibility. They ignored the fringe cases intentionally.

              The companies making the atms and other vending devices don’t care if you get frustrated, they know you will typically keep trying until it works because “that’s just how vending machines are”. the important thing is their machine is cheap, since it might get vandalized and cost them money to replace.

              I feel there’s a reason most of them take cards now (it’s easier to spend more, don’t need change, machines aren’t storing large amounts of cash making them a target, and the tech is easier to have function properly for cheap, plus they can charge an extra fee!). Is not a good move, just part of the enshitification of everything.

          • ryathal@sh.itjust.works
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            11 months ago

            It’s only a problem for cheap tech. A casino slot machine will happily work with almost everything short of torn bills.

  • some_guy@lemmy.sdf.org
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    11 months ago

    Love to see an avatar of a guy in a suit with misspellings and grammatical errors.

    The suit is supposed to imply professionalism and dignity. The post implies low abilities. I’m here for it.

    (If I have errors in my comment, I’m still drunk from NYE and it’s early where I live. I don’t have an avatar, so fuck off.)

    • deweydecibel@lemmy.world
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      11 months ago

      (If I have errors in my comment, I’m still drunk from NYE and it’s early where I live. I don’t have an avatar, so fuck off.)

      I don’t see any errors in your comment*, unless I’m being extremely pedantic about using parentheses to bracket an entire paragraph, but I’m not the fucking MLA handbook.

      But yeah, I find it genuinely hilarious how some people don’t appreciate how much more difficult it is to take them seriously when they write like this. Which isn’t normally an issue, until they want to be taken seriously.

      Edit: clarification

  • rsuri@lemmy.world
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    11 months ago

    They probably break them on purpose so they can get free fish.

    That’s what happens when you outsource your ATM maintenance to dolphins.

  • z00s@lemmy.world
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    11 months ago

    I love how he says,

    so we won’t HAVE to tape fish

    as if there’s simply no other option. Like, that’s the only way you can summon the ATM maintenance crew.

    • betterdeadthanreddit@lemmy.world
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      11 months ago

      He’s got so much will,, power that it takes two commas and a space to keep the two halves of the word apart. It’s the punctuation equivalent of that screwdriver keeping the demon core from going critical.

      In this case though, it’d cause a fishin’ reaction.

  • Chev@lemmy.world
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    11 months ago

    Great that you found something to get their attention. Just please leave the fish alone. No need for this cruelty.

    • Ignisnex@lemmy.world
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      11 months ago

      Very unlikely this guy is catching wild fish to tape to a machine. More likely went to a grocery store or fish monger, and bought a pre-dead fish who experienced no additional cruelty than any other pre-dead fish.

      Wasteful? Maybe. Definitely not additionally cruel.