• McBinary@kbin.social
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    1 year ago

    How about we just scrap the ISP instead and start over with a company that can list what they are charging for? This isn’t hard. Either it’s a legitimate fee or it’s not. I have a feeling they just don’t want to disclose that they have been ripping people off for a few extra bucks every bill for the last decade.

    • rambaroo@lemmy.world
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      1 year ago

      That’s exactly what this is. They obviously have software that calculates the fees, so claiming they can’t tell us why is bullshit when they clearly know why already.

      • Billiam@lemmy.world
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        1 year ago

        They don’t want customers to know how much of the fees are “non-mandatory,” i.e. what is imposed by the ISP but not required by law.

    • Flying Squid@lemmy.worldOP
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      1 year ago

      That’s what it is. They don’t want people to know what extra fees they’re tacking on. Of course they can list what they’re charging for. Is their accounting so bad they don’t know who they’re charging for what? I seriously doubt it. This is as easy as a spreadsheet output.

      • valkyre09@lemmy.world
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        1 year ago

        If they’re so unsure what they’re charging people, perhaps it might be worth looking into their reported earnings and tax paid.