It’s more expensive because all the engineers building those ticket systems are used to doing it the existing way. Training them all to use this new technology costs money. Then figuring out how to monitor it and all that jazz is more work then would need to do. So maybe it would be good but most companies probably won’t switch over to a new system unless there is a good reason. Especially if what they already have is working for them.
Its actually not that much slower and also not expensive. Depends how its implemented of course.
Can also be used for other things, the tickets are just one thing that came to mind instantly.
It’s more expensive because all the engineers building those ticket systems are used to doing it the existing way. Training them all to use this new technology costs money. Then figuring out how to monitor it and all that jazz is more work then would need to do. So maybe it would be good but most companies probably won’t switch over to a new system unless there is a good reason. Especially if what they already have is working for them.