Much beloved US phone company Verizon has updated its My Verizon app to include 24/7 customer service from AI! It’s got a chatbot based on Google Gemini. [Verizon] Verizon tells The Verge: [Verge] …
Just guessing, but the reported “90% accuracy” are probably related to questions that could be easily answered from an FAQ list. The rest is probably at least in part about issues where the company itself f*cked up in some way… Nothing wrong with answering from an FAQ in theory, but if all the other people get nicely worded BS answers (for which the company couldn’t be held accountable), that is a nightmare from every customer’s point of view.
Just guessing, but the reported “90% accuracy” are probably related to questions that could be easily answered from an FAQ list. The rest is probably at least in part about issues where the company itself f*cked up in some way… Nothing wrong with answering from an FAQ in theory, but if all the other people get nicely worded BS answers (for which the company couldn’t be held accountable), that is a nightmare from every customer’s point of view.
imma gonna prompt inject me a new iPad