In fact when guiding her with tech, I hate the way she calls herself stupid and slow when she makes mistakes.
In my experience these are the users who are the most independent and it always makes me feel bad when they have a silly issue so I try telling them how dumb users can really get.
In my experience these are the users who are the most independent and it always makes me feel bad when they have a silly issue so I try telling them how dumb users can really get.