• michaelmrose@lemmy.world
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    4 days ago

    How long is it going to take to determine that its an emergency? How many are going to mis-identify as a non-emergency. Unless its in the middle of a large emergency where its bound to be overloaded by many callers it should always be a person that classifies this.

    • FaceDeer@fedia.io
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      4 days ago

      Those questions can be asked about humans who are making the decision too. How long does it take for a human to determine that it’s an emergency? How many are going to mis-identify as a non-emergency? There’s nothing unique about AI here.

      • michaelmrose@lemmy.world
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        2 days ago

        We know how to run excellent human 911 service whereas automation in this area has always been frustrating garbage unfit to handle a cable tv outage.

        • FaceDeer@fedia.io
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          2 days ago

          Did you read the article? The reason they’re looking into this is because they’re not able to run an excellent human 911 service, they can’t hire enough people to handle the volume of non-emergency calls that are coming to the emergency line.

          • michaelmrose@lemmy.world
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            3 hours ago

            If anyone ever tells you they can’t hire enough of blank they are lying to you. People have been running excellent 911 service all over the country for longer than I’ve been alive maybe they should ask someone?