Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...
There was a case in Canada where the judge ruled in favour of the plaintiff, where a chatbot had offered information that differed from Air Canada’s written policy. The judge made them honor the guidance generated by the chatbot:
There was a case in Canada where the judge ruled in favour of the plaintiff, where a chatbot had offered information that differed from Air Canada’s written policy. The judge made them honor the guidance generated by the chatbot:
https://www.cbc.ca/news/canada/british-columbia/air-canada-chatbot-lawsuit-1.7116416