Because probably trying to put it in the past, it was a nice email but it was unnecessary and I think it draws too much attention to the simple slip up. Nothing needed to be said.
Fair, my instinct would have been to immediately let them off the hook and reassure them so they wouldn’t kick themselves all weekend, but I probably would’ve preferred a more temporary and unofficial medium than email.
Ive had a few customers say it on a call and in person, i laughed then said i love you too right back. Doing so always lightened the mood and caused even more laughter.
Because probably trying to put it in the past, it was a nice email but it was unnecessary and I think it draws too much attention to the simple slip up. Nothing needed to be said.
Fair, my instinct would have been to immediately let them off the hook and reassure them so they wouldn’t kick themselves all weekend, but I probably would’ve preferred a more temporary and unofficial medium than email.
Ive had a few customers say it on a call and in person, i laughed then said i love you too right back. Doing so always lightened the mood and caused even more laughter.
Lol perfect. Everyone saves face and it still becomes shared history and rapport.