• tempest@lemmy.ca
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    3 months ago

    I mean as a public company their end goal is to find the spot where the profit line crosses the satisfaction line. The goal is not to provide good service. It is to provide just enough service that you don’t go elsewhere.

    • V0ldek@awful.systems
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      3 months ago

      provide just enough service that you don’t go elsewhere.

      It’s not even that, is it? As long as they can force you to use their stuff it doesn’t even have to provide any service.

      If there was a way for Google to hold you at gunpoint via internet until you pay them $100 every day they’d have a fiduciary duty to do so.

      • imadabouzu@awful.systems
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        3 months ago

        It’s… it’s almost as if the law about shareholder value as intended as a metaphor for accountability, not a literal, reductive claim that results in ouroboros. Almost like, our economic system is supposed to be a means, not an end in of itself?

        No. Definitely can’t be that.